Glie Lda.
1.1. These Terms and Conditions govern access to and use of Appointments and the subscription to services made available through the platform.
1.2. By creating an account, starting a free trial period, subscribing to a paid plan, or using any feature of the platform, the user represents that they have read, understood, and fully accepted these Terms and Conditions.
1.3. If the user does not agree to these Terms and Conditions, they must not use Appointments.
2.1. Appointments is a technology platform that offers features for appointment scheduling, advance payment collection, and online sessions.
2.2. Appointments acts solely as a tool to support the organization and operation of services provided by professionals and companies that use the platform.
2.3. Appointments does not provide, perform, supervise, verify, warrant, or assume responsibility for the professional services offered by its users.
2.4. All services advertised, booked, charged for, or provided through Appointments are provided directly by the relevant Professional, under that Professional’s sole responsibility and at that Professional’s own risk.
3.1. For purposes of these Terms and Conditions: a) "User" means any individual or legal entity that creates an account or uses Appointments; b) "Professional" means a user who offers, promotes, schedules, or provides services through the platform; c) "Client" means the person who books, purchases, pays for, or receives a service provided by a Professional; d) "Subscription" means the recurring purchase of an Appointments plan; e) "Trial Period" means the 30-day free trial period, where applicable; f) "Commercial Proposal" means any proposal, quote, order form, or other commercial document entered into between Appointments and a business customer, including any specific terms relating to plan, pricing, billing, and contractual commitment.
4.1. Appointments may offer, among others, the following plans: a) Standard: an individual plan for 1 user; b) Plus: an individual plan for 1 user; c) Business: a team plan for more than 1 user; d) Enterprise: a team plan contracted pursuant to a specific Commercial Proposal.
4.2. Unless otherwise stated in the applicable Commercial Proposal, the Standard, Plus, and Business plans may be subscribed to on a monthly or annual basis.
4.3. The Enterprise plan will be offered exclusively on an annual basis, with full payment due in advance, in accordance with the applicable Commercial Proposal.
4.4. Appointments may, at any time, change, replace, discontinue, or reorganize the plans it offers, without prejudice to subscriptions already purchased or rights guaranteed to users under applicable law.
5.1. Appointments’ prices are calculated on a per-user basis.
5.2. For team plans, the total subscription price will depend on the number of active users, authorized accounts, or purchased licenses, as indicated at checkout, on the pricing page, or in the applicable Commercial Proposal.
5.3. Appointments may update its prices for new billing cycles or renewals, provided that it gives prior notice to the user where required by applicable law.
5.4. Any taxes, fees, bank charges, currency conversion costs, or withholding taxes required by law will be the user’s responsibility, unless expressly stated otherwise.
6.1. Eligible plans may include a 30-day free trial period.
6.2. To start the Trial Period, the user may be required to provide a valid payment method, including a payment card.
6.3. By starting the Trial Period, the user authorizes Appointments, or its payment service provider, to store and use the information necessary to automatically charge the selected plan at the end of the free period if the user does not cancel within the applicable time frame.
6.4. During the Trial Period, the user may test the features available under the selected plan and decide whether to continue with a paid Subscription.
6.5. The free Trial Period may only be used once per user, account, CPF or CNPJ tax identification number, organization, or payment method, regardless of the plan selected.
6.6. It will not be permitted to start a new Trial Period under another plan, whether by using the same account or by any other means intended to obtain an additional free period for the same user or organization.
7.1. If the user does not cancel the Subscription before the end of the Trial Period, the account will automatically convert to a paid plan.
7.2. The conversion described in Section 7.1 will be based on: a) the selected plan; b) the chosen billing cycle, where applicable; and c) the number of users, seats, or purchased licenses.
7.3. The first charge will be processed automatically using the payment method provided by the user when enrolling in the Trial Period.
8.1. Unless otherwise stated in the applicable Commercial Proposal, paid Appointments subscriptions will automatically renew for successive periods equal in length to the period initially purchased.
8.2. Monthly plans will renew monthly.
8.3. Annual plans will renew annually.
8.4. The user may cancel automatic renewal at any time in accordance with Section 9.
9.1. The user may cancel the Subscription at any time through the channels made available by Appointments, without any cancellation penalty or fee, subject to these Terms and Conditions and applicable law.
9.2. Cancellation will stop future charges, but will not automatically shorten or interrupt any period that has already been paid for, billed, or made available, unless applicable law provides otherwise.
9.3. After cancellation, the Subscription will remain active until the end of the current billing cycle, unless the cancellation occurs during the Trial Period or applicable law requires otherwise.
9.4. If cancellation occurs during the Trial Period, the account may remain active until the end of the 30-day free period, unless the user expressly requests immediate termination.
9.5. For the Enterprise plan, cancellation will only prevent future renewal and will not release the user from any contractual commitment already assumed for the current term, unless otherwise provided in writing in the applicable Commercial Proposal or required by applicable law.
9.6. Any exercise of statutory or contractual rights of cancellation, withdrawal, termination, or refund must be requested by the account holder or a duly authorized representative through the channels indicated by Appointments. Appointments may request reasonable information to confirm identity, validate the request, and prevent fraud.
9.7. Without limiting any rights guaranteed to the user by law, Appointments may take reasonable measures to prevent fraud, abuse, misuse of promotional periods, duplication of benefits, improper charge disputes, or continued access following a request to cancel or terminate the contract.
10.1. For eligible plans, Appointments provides a 30-day Trial Period so that the user may evaluate the platform before the first charge is made.
10.2. For that reason, after the first automatic charge made at the end of the Trial Period, amounts paid will generally not be refunded.
10.3. The rule set out in Section 10.2 applies in particular to the following situations: a) partial use of the purchased term; b) failure to use the platform; c) failure to cancel before automatic renewal; d) voluntary cancellation during a period that has already been paid for; and e) a reduction in the user’s number of appointments, clients, revenue, or demand.
10.4. Nothing in this Section excludes, limits, or impairs any mandatory consumer rights to cancellation, withdrawal, charge reversal, refund, or any other rights that are non-waivable under applicable law.
10.5. Where the user has a mandatory legal right of withdrawal, cancellation, or refund, the exercise of that right will be subject to the deadlines, requirements, conditions, limitations, and exceptions established by the law applicable to the specific case.
10.6. Once a legal right to cancel or unwind the contract has been validly exercised, Appointments may suspend or terminate access to the account or contracted features, prevent continued use of the corresponding service, and process any refund due through the same payment method used for the purchase, whenever possible and as required by law.
10.7. Unless otherwise required by law, there will be no prorated refund for any partially used period, for the user’s convenience, or for circumstances not attributable to Appointments.
11.1. Payments may be processed by payment partners authorized by Appointments.
11.2. The user is responsible for maintaining a valid and current payment method with sufficient funds, available credit, or authorization to charge all amounts due.
11.3. If a charge is not successfully processed, Appointments may: a) make additional attempts to collect payment; b) suspend or limit platform features; c) restrict access to the account; or d) suspend or cancel the Subscription until the issue is resolved.
11.4. The user will remain responsible for any amounts due with respect to periods already purchased or already used.
12.1. Appointments acts solely as a technology platform supporting scheduling, payments, and online sessions.
12.2. Appointments is not a party to the contractual relationship between the Professional and the Client.
12.3. Subject to Section 12.6, Appointments is not responsible for: a) the quality, safety, legality, accuracy, regularity, or outcome of services provided by a Professional; b) the conduct, acts, omissions, delays, absences, cancellations, rescheduling, or defaults of a Professional or Client; c) any content, guidance, advice, diagnosis, recommendation, follow-up, or other professional acts carried out through the platform; d) amounts charged by a Professional, taxes, invoice issuance, refunds, chargebacks, payment disputes, or disputes between a Professional and a Client; or e) any losses, damages, harm, costs, or claims arising directly out of the relationship between a Professional and a Client.
12.4. Each Professional acknowledges that they are solely responsible for the services they offer, promote, schedule, charge for, and provide through Appointments.
12.5. Each Client acknowledges that the service is contracted directly with the relevant Professional, and not with Appointments.
12.6. Nothing in these Terms and Conditions will be construed to exclude or limit Appointments’ liability where such exclusion or limitation is prohibited by applicable law.
13.1. Each Professional agrees to: a) provide accurate, complete, and up-to-date information; b) use Appointments lawfully, ethically, and in good faith; c) comply with all laws and regulations applicable to the activities they carry out; d) obtain, maintain, and present, where applicable, all licenses, authorizations, qualifications, and consents necessary to carry out their activities; e) comply with their tax, accounting, regulatory, and professional obligations; and f) respond directly to their Clients for any issue related to the services they provide.
13.2. Each Professional will be solely responsible for defining prices, cancellation policies applicable to their clients, service conditions, and any other terms applicable to the services they offer.
14.1. Appointments may suspend, restrict, or terminate accounts, temporarily or permanently, whenever it determines, or has reasonable grounds to believe, that a user: a) has violated these Terms and Conditions; b) has used the platform for unlawful, abusive, fraudulent, misleading, or bad-faith purposes; c) has compromised the security, stability, integrity, or operation of the platform; or d) has created a material legal, technical, financial, or reputational risk for Appointments or third parties.
14.2. Whenever possible and appropriate, Appointments will seek to notify the user in advance of the suspension or termination of the account.
14.3. Suspension or termination of an account will not affect the enforceability of amounts already due or eliminate responsibilities previously assumed by the user.
15.1. Personal data processed in connection with the use of Appointments will be handled in accordance with the applicable Privacy Policy and data protection laws in force.
15.2. By using the platform, the user acknowledges that certain data may be processed for purposes including account creation and management, authentication, billing, collections, support, security, fraud prevention, and operation of the services.
15.3. Whenever a Professional processes Client data through Appointments, that Professional will be responsible for ensuring that such processing has an appropriate legal basis and complies with the laws applicable to their activities.
15.4. Appointments may share personal data with service providers, technology partners, infrastructure providers, payment providers, communication tools, support providers, security providers, fraud prevention providers, and public authorities, where necessary to provide the services, comply with legal or regulatory obligations, exercise legal rights, or respond to valid requests.
15.5. Whenever personal data is transferred internationally, Appointments will adopt the mechanisms and safeguards required by applicable law.
15.6. Personal data will be retained for as long as necessary to fulfill the stated purposes, provide the services, comply with legal or regulatory obligations, exercise rights in administrative, arbitral, or judicial proceedings, prevent fraud, and resolve disputes, subject to legally applicable retention periods.
15.7. Data subjects may exercise the rights available to them under applicable law, including the right to confirmation of processing, access, correction, updating, anonymization, blocking, deletion, portability, objection, information about data sharing, and withdrawal of consent, where consent is the applicable legal basis.
15.8. Requests relating to personal data may be submitted through the channels indicated in the Privacy Policy or, where applicable, through the Data Protection Officer designated by Appointments.
15.9. To the extent that a Professional determines the purposes and means of processing the personal data of their Clients, that Professional will be responsible for ensuring an appropriate legal basis, compliance with transparency obligations, and fulfillment of any other legal obligations applicable to their activities.
15.10. Without limiting Section 15.9, Appointments may act as a processor in certain activities carried out on behalf of a Professional and, in other situations, as an independent controller, especially where data is processed for security, fraud prevention, billing, compliance with legal obligations, support, service improvement, and platform protection purposes.
15.11. The user acknowledges that they must use Appointments in compliance with the laws applicable to their professional activities, including with respect to the processing of Clients’ personal data, obtaining consent where required, complying with information duties, preserving professional confidentiality, and making proper use of the platform.
16.1. Appointments may amend these Terms and Conditions to reflect legal, regulatory, technical, operational, or commercial changes.
16.2. The updated version will be made available on the platform or through another method deemed appropriate.
16.3. Where required by law, Appointments will provide users with reasonable prior notice.
16.4. Continued use of the platform after the new version becomes effective will constitute acceptance of the revised Terms and Conditions, except where applicable law requires a specific expression of consent.
17.1. These Terms and Conditions will be interpreted and applied in accordance with the law applicable to the contract, without prejudice to mandatory rules on consumer protection, personal data protection, and other non-waivable provisions applicable in the user’s country of habitual residence, where the user acts as a consumer or as a holder of legally protected rights.
17.2. Where the user is a consumer, the user may resort to the complaint and dispute resolution mechanisms provided under the applicable jurisdiction.
17.3. Where required by applicable law, Appointments will make available on its website the mandatory information relating to customer service, complaint channels, and dispute resolution mechanisms.
17.4. No provision of these Terms and Conditions will be interpreted as a waiver, limitation, or exclusion of any rights that cannot be waived or limited by contract under applicable law.
18.1. Any failure by Appointments to enforce any provision of these Terms and Conditions will not constitute a waiver of rights or prevent later enforcement.
18.2. If any provision of these Terms and Conditions is found to be invalid, void, or unenforceable, the remaining provisions will remain in full force and effect.
18.3. These Terms and Conditions constitute the entire agreement between the user and Appointments with respect to use of the platform, without prejudice to any specific terms set out in a Commercial Proposal, Privacy Policy, or other applicable contractual documents.